Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
If your BlackBerry device is quarantined, you receive a notification that you can't access your work space until you resolve
the problem. When your device is quarantined, you can't access files or email messages on your organization's network
User Guide
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from your device, but you can access files in your work space that are saved on your device. If your device is quarantined,
your administrator might delete some or all the data on your device.
Note: A device can be quarantined only if the work account on the device is associated with an Enterprise Mobility
Management (EMM) solution from BlackBerry.
To remove your device from quarantine, try the following:
• If services aren't correctly activated on the SIM card in your device, try using a different SIM card or changing your
wireless service plan.
• If your device is running a version the BlackBerry 10 OS that your organization doesn't support, contact your
administrator to update to a supported version.
• If the EMM solution from BlackBerry detects that the security of your device is compromised, contact your
administrator for information about how to reinstall the BlackBerry 10 OS.
If you still can't unlock your work space, contact your administrator.