Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit
Try any of the following:
• Check that your personal email accounts are set up. Email accounts aren't transferred and need to be set up in the
BlackBerry Hub on the device.
• Check that your work email accounts are set up. Contact your administrator for the information required to activate the
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
Setup and basics